Our new Non-Exec Director Michelle Sephton reveals top business tips

I’m thrilled to start 2019 with a new Non-Executive Director here at Progressive Travel Recruitment. So, welcome to Michelle Sephton, former Managing Director of Elegant Resorts, the specialist luxury travel company.

Michelle Sephton new Non-Executive Director at Progressive Travel Recruitment
Michelle Sephton new Non-Executive Director at Progressive Travel Recruitment

Michelle brings with her a wealth of experience, having been with Elegant Resorts for 25 years. She worked in every department of the business, starting her career in finance, and shaped this successful brand. On stepping down from Elegant Resorts, Michelle is assisting other ventures, and we’re very pleased to be working with her.

I have worked with Michelle for many years, recruiting for her team at Elegant Resorts. With her extensive experience in travel, this appointment is a great fit for us. Michelle fully understands the importance of hiring the best people in to travel companies, and she will help with our growth and international plans.

Michelle says, ‘I’m excited to work with Progressive Travel Recruitment as James and the team have always been very successful at providing me with excellent travel staff. My background in luxury travel affords me a great deal of insight across travel and more, from personalised services, luxury goods, desirable destinations, to many other bespoke offerings. I have witnessed the finest of service and facilities delivered with true emotional engagement, and understand that this is what makes a company successful. I believe that if a brand and its people apply trust, integrity, and commitment, then that brand will prosper; the people both on the inside and out will show loyalty and longevity.’

‘Coming from a financial background, I also know how important it is to have a good business plan, vision, and investment. But companies that truly stand out and grow into respected worldwide brands are those that invest in emotional engagement. Both from a financial and luxury background I look forward to sharing best practice, and from hands-on experience recognising future opportunities and bringing them to fruition with James and his business.’

Michelle Sephton’s invaluable top 6 tips for a successful business:

Nurture your team
You don’t have a business if you don’t have a team in my opinion, no matter how big or small; get to know your team and genuinely show interest in them, their life and ambitions.

Treat people well
Treat everyone how you want to be treated and don’t ask someone to do something you wouldn’t do yourself.

Share your knowledge
I have experienced those people in senior positions who withhold useful information, wrongly thinking this gives power to themselves and their standing within the business. How wrong this is. In my experience, it causes mistrust and is frustrating for those around them.

Have a plan
Keep it simple, keep it real and share it where possible. Adhere to the plan and don’t deviate unless it is an agreed course of action. Ensure timely reviews, mitigate any threats as quickly as possible and most importantly celebrate each success, however small – even if it’s just with a pat on the back.

Have a plan B
Business is never straightforward and can take a wrong turn due to influences out of your control. Have a plan B ready, even though hopefully it’s a piece of work that never sees the light of day.

Be honest
Above all be honest and even if you can’t tell everyone all you know, make sure what you can say has integrity.

Onwards and upwards for us here at Progressive Travel Recruitment. We look forward to keeping you updated here via the blog throughout 2019.