HALE, GREATER MANCHESTER
£20 000 TO £24 000 PLUS BONUS
A great opportunity exists for a driven Support Coordinator in Hale. Here you will troubleshoot and support incoming issues with products by providing telephone and email support to support the in-house corporate booking tool. You will identify the customers’ needs in order to troubleshoot and fix problems, log issues with development and raise logs for development issues. You will be required to give timely responses to customer queries and manage logs that have been passed to other teams by providing regularly testing, replicating bugs and looking for ways to reduce the log intake, you will also work with third party suppliers to solve customer issues that may lie between systems.
WHAT EXPERIENCE DO I NEED?
*Proven experience working in a technical support role, preferably with a web system.
*Exposure to Windows and Windows based desktop applications.
*Experience with different web browsers.
*Experience with SQL
*Exposure to Linux beneficial
*Knowledge of the Travel Industry would be desirable, in particular the Corporate Travel industry
*Experience with a GDS system (e.g. Sabre, Galileo, Amadeus) a large advantage
ABOUT THE COMPANY
This company believes that technology should benefit rather than detract from the customers’ needs so they are looking for a focused, passionate and customer focused Support Co-ordinator to support and troubleshoot client issues. You will be joining a company that is truly revolutionizing online technology capabilities.
Rosie Dunbar is recruiting for this Support Coordinator role in Hale, Manchester. Click to apply.
Applicants must have the legal right to live and work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates.
Progressive Travel Recruitment (a trading name of Progressive Personnel Ltd., est. 2005) is a leading international travel and hospitality recruitment company with offices in the UK, USA, Canada, United Arab Emirates, South Africa and The Maldives.
Tagged as: Travel Technology
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