CUSTOMER DIRECTOR, INTERIM
TOUR OPERATOR, £180,000 PRO RATA
On a 3 to 6 month interim basis, our client is looking to hire an experienced Customer Director to join their expanding team. As a Customer Director, your key focus will be on the customer, their experience and their journey. As a start-up model, you will have a blank canvas to devise, implement and deliver a first-class customer experience, working towards tight deadlines and meeting the business overall objective.
You will come with a travel industry background and proven experience of leading a travel business to deliver first class customer journey and experience. You will consider partners overseas that will fit within the business framework, considering the level of customer support depending on the market and predicting the demands and expectations of the customers to ensure all corners are covered prior to launch.
As the Customer Director, you will come with a start-up mentality, and the leadership skills to bring results. You may come with experience of working in a similar role for a Tour Operator or a Cruise company.
ABOUT THE COMPANY
An international travel business, that prides themselves on innovation, technology and offering their customer value for money.
WHAT EXPERIENCE DO I NEED?
*A senior leader with a travel industry background
*Strong influencing skills previously working at Board level
*Proven experience of successfully implementing a customer-focused strategy
*An inspirational leader
*Flexible working approach, with the ability to work under pressure and to tight deadlines
WHAT’S IN IT FOR ME?
A pro rata salary of circa £180,000 + 50% Bonus, share scheme, pension, travel benefits.
Lucy Hatcher is recruiting this Customer Director role in Hemel Hempstead. Click to apply.
Applicants must have the legal right to live and work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates.
Progressive Travel Recruitment (a trading name of Progressive Personnel Ltd., est. 2005) is a leading international travel and hospitality recruitment company with offices in the UK, USA, Canada, United Arab Emirates, South Africa and The Maldives.
Tagged as: Tour Operating
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